Claims

Here’s our claims guarantee:

1. If we haven’t responded to your claims lodgement with a telephone call, email or fax within 48 hours
   – we’ll waive any excess that’s due.
   
   
2. Of course, after that initial response, we’ll then provide you and your client with regular updates on your claim’s progress.
   
   
3. Finally, we’ll also waive any excess if your client doesn’t receive payment within 5 days of our agreeing to pay*.
   
   *Payment will be made within 5 days of our agreeing to pay unless there are exceptional circumstances such as large scale weather related events.
   

For any claims enquiries please contact:

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