Frequently Asked Questions (FAQs)

Who are Mansions of Australia?

Mansions of Australia is an Australian owned underwriting agency with over 18 years experience specialising in insurance protection for prestige homes and contents.

Who underwrites Mansions?

Mansions is underwritten by certain underwriters at Lloyd’s of London. The names and their percentages for each year can be found on our Downloads page under the Lloyd's Syndicate attachments.

How will a claim be managed?

We understand that every claim is different, so Mansions has options to repair, replace or settle in cash. Whatever best suits your circumstances. 

Mansions offer choice of repairer and have a claims guarantee on response times. We also offer a 24 hour claims service line for you and/or your clients to use in the event of a claim. 

What makes Mansions different from other insurers?

A key difference with Mansions is that we include more to begin with. Our policy automatically takes into account risks like earthquake, subsidence, tsunami and flood – just to name a few. It also means that you can ensure that your client has the right broad based cover, without having to add unnecessary endorsements. 

What about my unique items / artworks / jewellery?

Mansions have special placement facilities with Lloyd’s to cover unique items with significant replacement values. We discreetly and expertly prepare cover for buildings, contents, jewellery, art, antiques, in fact valuables of every description.

Do I need a valuation on these items?

We’ll never insist on a valuation. It’s also not our usual practice to periodically require updated valuations on valuable items. Yet another way we minimise the chance of any inconvenience to your client.