Mansions Flood Cover - Frequently Asked Questions (FAQs)

When will Mansions lift the flood embargoes?

Mansions have lifted the flood embargoes for all new business as of 15 August 2011. New flood underwriting
guidelines will apply for all new policies after this period.

What is the Mansions definition of flood?

In our standard Home and Contents policies (Pg 16 of the PDS):
“The inundation of normally dry land by water escaping or released from the normal confines of any natural or artificial
watercourse, lake, reservoir, channel, canal or dam.”

Will flood cover be offered as standard?

Flood will no longer be offered as standard and will instead be provided following an assessment of the potential
exposure. An additional flood premium will be charged where there is a flood risk and these clients will have the option
to obtain a quote with and without flood cover. At locations where we are unable to offer flood cover, we may still
provide the standard Home and Contents cover excluding flood.

What is the new flood excess?

The excess for flood, if covered on the client’s policy, is now 10% of the loss or damage that has been caused by the
incident.

Please note that for all flood claims the standard claims excess of $500 will apply in addition to the 10% flood excess.

What is the new sub limit to flood cover?

A $1,000,000 limit applies to all flood claims when flood cover is provided on your policy. This is the total amount we
will pay as a result of a flood loss including all additional and alternate covers on the policy.

What are the General Exclusions if your policy covers flood?

If your policy covers flood, the following items are still excluded for flood:

• Retaining Walls, garden borders and free standing walls;
• The surface of a tennis court;
• Wharfs, jetties, pontoons or sea walls;
• Swimming pools or spas or their liners or covers;
• Cabanas or gazebos;
• The cost of cleaning mud or debris out of swimming pools or spas as a result of flood; and
• Gates, fences or wall fences that were in a state of disrepair before the flood damage occurred.

What is the Flood Waiting Period?

Under the General Conditions we have added the following to your policy:

Flood Waiting Period
“We will not pay any valid claim for loss or damage arising from flood for the first 30 days from commencement of this
policy or any amended cover subsequently based. However, we will cover you for claims for loss or damage arising
from flood within that period if immediately prior to commencing this policy, another policy covering the same risk
expired, without a break in cover.”

What happens for Renewals?

New PDSs, derogation notices and sample customer letters are available for you to download for you to provide to your customers at renewal. Please ensure that each renewal from 1 September receives a copy of the new PDS and derogation notice.

Where can I get more copies of the new Mansions PDSs?

To order copies please complete our online PDS order form.

All orders are picked and packed within 48 hours - if you haven't received the stock within 7 working days please let us know. If the order is urgent, please specify this in the email when placing the order.

Alternatively you can also download them from this website.

Who can I contact if I have further questions on the new changes at Mansions?

For more information please contact:

Mansions of Australia Toll Free: 1300 738 308

Email: mansions@mansions.com.au

Alternatively, you can contact your Calliden Development Manager should you require further assistance. Please visit
the Calliden website to find out who the Development Manager is for your region.